ACCEPTANCE AND CONFIRMATION OF ORDER
The client may place an order on the website & link provided. The process for placing an order is as follows:
- Choose your products and add them to cart
- Validate the contents of the cart
- Provide information regarding personal details
- Indicate pick up dates and time
- Indicate remarks as well as preferred payment method
- Accept the GTC (Goods Till Cancelled)
- Confirm the order
- Validate payment
The customer is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter. Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the customer. The vendor reserves the right to cancel or refuse to accept any order from customer with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk. Any information given by the customer remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.
PAYMENT (SECURE TRANSACTIONS)
Online payment is made exclusively by RazerPay. The customer accepts that his/her account is debited for the total amount due at the time of the order. Payments made online by customer shall be carried out by way of the secured payment system. The request for payment is made in real time. Method of payment are as followed; bank credit & debit card, online bank payment (FPX) & online e-wallet.
Bank credit cards, accepted for online payment are those used by cardholders such as Visa and MasterCard. Depending on the type of card, the client enters his/her card number, its expiry date and security code (composed of the three figures shown on the back of the bank card), then validates this data, or has the possibility of returning to the previous page.
UNAVAILABILITY OF PRODUCTS
The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range. The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order. In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email. The order shall be automatically cancelled and the client is reimbursed within 14 working days at the latest following full settlement of the amount paid, except where the customer expressly wishes to switch his/her order to a substitute product advised by the vendor. The customer agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the customer shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.
INTELLECTUAL PROPERTY
Any texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.
RETURN AND REFUND POLICY
Refund is applicable for valid reasons and circumstances. In case of delayed delivery of a pre-booked order or in case if payment is debited but order not placed, you can always log a complaint to customercare@staging.simplelife.com.my. Once investigated the issue, the amount will be refunded within 14 working days or next credit cycle, if paid via Credit Card. We will be responsible for the faulty incidents that caused by our end or with valid reason only. If incidents are involving another third party via delivery, we shall investigate and advice accordingly.